Frequently Asked Questions

Because the Florida Department of Health retains fingerprints on any applicant who is required to undergo a criminal history screening starting January 1, 2013, those prints are retained in the Care Provider Clearinghouse.

This Clearinghouse allows for the sharing of criminal history information among specified agencies. One of the requirements for the Clearinghouse is a photograph taken at time of fingerprinting.

If your fingerprints are submitted without a photograph, you may have to undergo additional fingerprinting in the future.

As an applicant, you have the choice to select a service provider approved by the FDLE. Since DOH does not approve or regulate Livescan service providers, you will be fully responsible for the fingerprint submission and for ensuring that the prints have been timely submitted to the Florida Department of Law Enforcement. The DOH retrieves the fingerprint results from the Florida Department of Law Enforcement electronically.

We suggest that you ask the service provider for a receipt showing payment date and other pertinent information in case you need to go back to them for assistance.

The electronic fingerprint scanning machines are equipped to determine if your fingerprints scanned successfully; however, if it is determined by the Federal Bureau of Investigation that your prints were not legible, we will send you a notification letter asking you to go back to the same service provider that did your initial prints and schedule a re-roll of your prints.

You will be required to bring the notification letter with you as information such as the TCN (Transaction Control Number) and TCR (Transaction Control Reference) must be identified and used at the time of the reroll. You will be responsible for any costs associated with the re-roll of your fingerprints.

All applicants will be required to bring two (2) forms of identification to the electronic fingerprinting site on the day of fingerprinting.

One of the two types of identification must bear your picture and signature such as a driver’s license, state identification card or passport.

In the traditional method of fingerprinting, ink is applied to each of your fingers which are then rolled across a fingerprint card to obtain your prints.

With electronic fingerprinting, there is no ink or card. Your fingerprints are rolled across a glass plate and scanned. It is faster and cleaner than the traditional method.

Electronic fingerprinting reduces the likelihood of illegible fingerprints and will reduce the overall application processing time.

If you apply online, there is a form that you must print out that will have your ORI number pre-populated. In the paper application, you can locate your ORI number in the instructions.

Fingerprinting is required only for medical doctors, osteopathic physicians, chiropractic physicians, podiatric physicians, advanced registered nurse practitioners, registered and practical nurses, orthotists and prosthetists.

Visit our Enforcement Website to download and complete our Unlicensed Activity Complaint Form. Before completing your complaint form, please be sure to review all instructions provided on the first page.

You may learn more about the Complaint process and submit the appropriate complaint forms by visiting our online Enforcement website.

You may visit our online License Verification page. You may utilize this service to see the status of your providers license and whether there are any disciplinary cases or public complaints against the licensee.

You can print a confirmation of license through the Practitioner Login feature of MQA Services. The confirmation is available up to 30 days after you submit your online renewal request.

After logging into the system with your User ID and password, select Print Confirmation of License from the navigation bar located on the left.

If you need a written statement on a public record attesting to the record’s genuineness or that it is a true and correct copy, you may fill out the Online Request Form. Be sure to indicate you need a certified copy of the request form. A $25 fee will be charged, in addition to the public record Fees and Charges.

Visit our Public Records page for information on how to request certified documents by mail.