Frequently Asked Questions

The email address provided at the time of registration is private and will not be provided to the public. If you provide an email address within an application’s contact information (e.g., when renewing), the address will be saved in our licensing database and becomes public information.

Yes, but please be advised that not all mobile devices are fully compatible with MQA Online Services at this time. It is recommended that you have access to a desktop or laptop computer and use either Internet Explorer, Mozilla Firefox, or Google Chrome web browsers when using the portal.

Log into your MQA Online Services Portal account and select Add My License or Previous Application from the “Additional Activities” menu. Select “Yes” and follow the MQA Online Quick Start prompts to link your additional licenses or applications to your account using your social security number, date of birth, and mailing address zip code currently on file with the Department of Health.

Yes. When you register for a new MQA Online Services Portal account, you will be prompted to link any existing health care practitioner licenses or previously submitted applications to your account using your social security number, date of birth, and mailing address zip code currently on file with the Department of Health. Follow the MQA Online Quick Start prompts to link your application to your account to easily submit supporting documentation and check the status of your application from your Quick Start Menu.

You must enter the mailing address zip code that is currently on file with the Department of Health. Your mailing address zip code can be found on your renewal postcard or your printed physical license. If you need further assistance, please contact the MQA Call Center at 850-488-0595.

Pursuant to s. 456.065(3), Florida Statutes, a $5 fee to fund efforts to combat unlicensed activity will be assessed of each licensee upon initial licensure and at each renewal. This fee has been included in the total renewal fee and initial application fee since the law was enacted in 1992.

Log into your MQA Online Services Portal account and select Update Profile from the “Manage My License Information” pulldown menu. Review and make any necessary changes to your Practitioner Profile and click “Submit” to complete your update.

Log into your MQA Online Services Portal account and select Request Duplicate License from the “Manage My License Information” pulldown menu. Review your changes and click “Submit.”

NOTE: Your license should be retrievable through the MQA Online Services Portal within 2 business days after your order is complete. If your profession is pending renewal or in a current renewal cycle, you may be asked to renew your license instead of being issued a duplicate license.

Log into your MQA Online Services Portal account and select Application Status from the “Additional Activities” menu. Find the application you wish to check the status of from the list of outstanding/pending applications. This list will provide any deficiencies noted and allow you to generate a list of the required documentation, which will be sent to your email address.

Log into your MQA Online Services Portal account and select Request Retired Status during renewal or Request Retired Status after Expiration Date outside of renewal from the “Manage My License Information” pull-down menu.

During Renewal:
At renewal, you must submit a request by mail to change the status of your license to inactive. Please contact your board office for more information.

After Expiration:
Log into your MQA Online Services Portal account and select Request Inactive Status after Expiration Date from the “Manage My License Information” pulldown menu.

NOTE: Your license will remain on inactive status for a two year period and must be renewed prior to the expiration date. Reactivation of your license will require verification that you have completed the required continuing education during the period you have been inactive. Licenses that have been inactive for over 4 years must provide proof of employment during their inactive status. Employment does not have to have been in Florida. Licensees who have been inactive for over 4 years and have not been employed during that time must complete a Florida Board approved remedial course.

Please follow the steps below to attach/upload your supporting documentation to your health care practitioner license application: Log into your MQA Online Services Portal account and select Application Status from the “Additional Activities” menu and find the application you wish to upload documents to from the list of outstanding/pending applications. This list will provide any deficiencies noted and allow you to generate a list of the required documentation, which will be sent to your email address.